Account Deletion

You can request deletion of your SwaMind account at any time. SwaMind is operated by SwaMind Systems Pvt Ltd. This page explains what is deleted, what may be retained temporarily, and how to submit a request. These instructions also satisfy Apple App Store and Google Play account-deletion requirements for our mobile apps.

1. What gets deleted

When deletion is completed, we remove or irreversibly anonymize:

• Your profile and account credentials
• Email and sign-in identifiers linked to the account
• Personal check-in history, reflections, goals, and learning progress tied to your user ID
• Device tokens and personalized notification preferences
• App-side preferences and locally synced personal records associated with the account (after you sign out / reinstall as needed)

2. What may be retained for a limited time

• Billing records: Purchase and subscription receipts may be retained by Apple, Google, or our payment partners as required for accounting, tax, and fraud prevention. Deleting your SwaMind account does not automatically cancel an active store subscription.
• Security / audit logs: Limited technical logs may be kept for a short period to prevent abuse.
• Legal holds: Data we are required to keep by law may be retained until the obligation ends.
• School-managed accounts: If your account is provisioned by a school or organization, an admin may need to approve or initiate deletion under that program's policy.

3. Cancel subscriptions first (recommended)

Before deleting your account, cancel any active SwaMind Pro / Premium subscription to avoid future charges:

• iPhone / iPad: Settings → [Your Name] → Subscriptions → SwaMind → Cancel
• Android: Google Play → Profile → Payments & subscriptions → Subscriptions → SwaMind → Cancel
• You can also open SwaMind → Profile / Settings → Manage subscription (when available)

4. How to delete your account in the app

1. Open the SwaMind mobile app and sign in
2. Go to Profile or Settings
3. Choose Delete account (or Account → Delete)
4. Confirm the deletion when prompted

If the in-app option is unavailable on your version, use the request method below.

5. How to request deletion online

1. Open our Contact form
2. Use the subject or message: "Account deletion request"
3. Include the email address used for your SwaMind account (and username if you know it)
4. Optionally note whether the account is a personal, Pro, or school-linked account

You may also sign in to the dashboard at https://dashboard.swamind.com (if you have web access) and contact support from there.

6. Verification and timeline

• We may ask you to verify ownership of the account (for example by replying from the registered email).
• We aim to complete deletion within 30 days of a verified request (often sooner). You will receive a confirmation when processing is complete, when possible.
• After deletion, you will lose access to Premium features tied to that account. Re-registering creates a new account without prior personal history.

7. Related policies

• Privacy Policy — how we handle personal data
• Terms and Conditions — rules for using SwaMind

8. Contact

For account deletion help, use Contact Support.